Customer Help

Q1: What is WetMeFast.com’s returns policy?

A: We strive to ensure your satisfaction with our products. Our returns policy allows for returns in the following cases:

1. Faulty or Defective Products: If you receive a product with a manufacturing defect or if it’s faulty, please contact us within 2 days of receiving the item to initiate a return.
2. Incorrect Item: If you receive an incorrect item, please notify us promptly to arrange for a return.

Q2: Are there any specific conditions for returns?

A: Yes, to be eligible for a return, the product must be:

• Unused and in the same condition as when you received it.
• In its original packaging.
• Returned within the specified return period.

Q3: What about hygiene and intimate products?

A: For hygiene reasons, certain items (e.g., intimate wear, certain adult toys) may not be eligible for return unless they are unused, in their original, unopened packaging, and meet the criteria mentioned above.

Q4: How do I initiate a return?

A: Please contact our customer support team at WhatsApp +94 77 580 6254 or Email [email protected]. We’ll guide you through the return process and provide you with instructions.

Our goal is to ensure you’re satisfied with your purchase from WetMeFast.com. If you have any questions or need further clarification about our returns policy, don’t hesitate to reach out. Your trust is important to us!

Q1: What should I do if I received the wrong item from WetMeFast.com?

A: We apologize for any inconvenience. If you received an incorrect item, please follow these steps:

1. Contact Us: Reach out to our customer support team immediately at WhatsApp +94 77 580 6254 or Email [email protected], or use the designated contact method on our website. Please provide your order number and details about the incorrect item you received.

2. Return or Exchange: We’ll work swiftly to resolve the issue. Depending on the situation, we’ll either arrange for the correct item to be sent to you or provide instructions for returning the incorrect item.

3. Return Process: If a return is required, we’ll guide you through the return process. Please ensure the incorrect item is unused, in its original packaging, and meets our return criteria.

Our goal is to rectify this as efficiently as possible and ensure you receive the product you ordered. We appreciate your understanding, and we’re committed to making it right. Thank you for choosing WetMeFast.com; we’re here to assist you!

Q1: What should I do if my order arrived damaged from WetMeFast.com?

A: We’re truly sorry for any inconvenience you’ve experienced. If your order arrived damaged, please follow these steps:

1. Inspect the Package: Upon delivery, carefully inspect the package for any visible signs of damage before opening it.

2. Document the Damage: If you find that the items inside are damaged, take clear photos of the damaged items as well as the packaging. These photos will be helpful in processing your claim.

3. Contact Us: Immediately reach out to our customer support team at WhatsApp +1 931 505 0027 or Email [email protected] to report the issue. Provide your order number, a description of the damage, and the photos you’ve taken.

4. Return or Replacement: We’ll assess the situation and guide you on the next steps. Depending on the extent of the damage, we may arrange for a return and replacement or offer an appropriate solution to ensure your satisfaction.

We take the quality of our products and the condition in which they arrive very seriously. Rest assured, we’ll work diligently to resolve the issue and ensure you receive a satisfactory outcome. Thank you for choosing WetMeFast.com; your trust is essential to us, and we’re here to help!

Q1: Where should I mail my authorized return to WetMeFast.com?

A: Once your return has been authorized by our customer support team, you’ll receive specific instructions on where to send the item(s) back. The return address will be provided based on your location and the nature of the return. Please follow these general steps:

1. Contact Us: Reach out to our customer support team at
   WhatsApp +94 77 580 6254 or Email [email protected] to initiate the return process. Provide your order number and details about the return, and our team will guide you through the necessary steps.

2. Receive Instructions: Our team will provide you with the appropriate return address and any specific instructions you need to follow, such as labeling the package or including a return authorization code.

3. Secure Packaging: Carefully package the item(s) you’re returning to ensure they’re protected during transit. If possible, use the original packaging, and include any necessary documentation, such as the return authorization.

4. Return Shipping: You’ll be responsible for the cost of return shipping unless the return is due to an error on our part (e.g., incorrect item or damaged product). We recommend using a trackable shipping method to ensure the return is successfully received.

By following these steps, you’ll help us process your return efficiently, and we’ll work to resolve the matter promptly. Thank you for choosing WetMeFast.com; we value your satisfaction, and we’re here to assist you throughout the return proc

Q1: How can I receive customer support from WetMeFast.com?

A: We’re here to help! There are several ways to receive customer support:

1. Contact Us: Visit our website and look for the “Contact Us” or “Customer Support” section. You’ll find options to reach out to us via email, phone, or a contact form.

2. Email: Send an email to our dedicated customer support email at [email protected]. Please provide details about your inquiry or issue.

3. Phone: If you prefer speaking with us WhatsApp, give us a call during our business hours at +94 77 580 6254. Our friendly support team is ready to assist you.

4. Live Chat: Check if we offer a live chat feature on our website. If available, it’s a convenient way to get real-time assistance.

5. Social Media: Connect with us on our official social media profiles. Send us a direct message, and we’ll do our best to help.

6. Help Center: Many websites, including ours, have a comprehensive help or FAQ section. Check if your question has already been answered there.

We’re dedicated to providing you with top-notch customer support. Feel free to reach out with any questions, concerns, or assistance you may need. Your satisfaction is our priority at WetMeFast.com!

1. Contact Us: Reach out to our customer support team immediately at Call Via WhatsApp +94 77 580 6254 or Email to [email protected]. Provide your order number and correct shipping address.

2. Before Shipment: If your order hasn’t shipped yet, we may be able to update the address. Our team will guide you through the process.

3. After Shipment: If your order has shipped, it’s more challenging to change the address. Contact us, and we’ll explore options, but please note that there may be fees involved.

4. Monitor Tracking: Keep an eye on the tracking information we provide. If you notice any issues, contact the carrier directly.

We’re here to assist you in ensuring your order reaches the correct address. Your satisfaction is important to us at WetMeFast.com!

We understand things can change. Here’s how to handle order changes or cancellations:

1. Changing an Order: If you need to change details (e.g., shipping address, items), contact us immediately at WhatsApp+94 77 580 6254 or Email [email protected]. We’ll do our best to help before the order is shipped.

2. Cancelling an Order: If you want to cancel, act swiftly. Contact us as soon as possible, and we’ll check the order status. If it hasn’t shipped, we’ll process the cancellation. Keep in mind that once shipped, a return process applies.

Remember, we aim to provide the best service at WetMeFast.com. While we’ll do our utmost to accommodate your requests, order changes and cancellations are subject to order processing status and any associated policies. Your satisfaction is important to us!

We appreciate your interest! Pre-order availability depends on the specific item and its upcoming availability. Here’s what to do:

1. Check Availability: If an item is sold out, check if pre-order is offered. Look for “Pre-Order” options or information on the product page.

2. Contact Us: If pre-order isn’t clearly indicated, reach out to us at WhatsApp +94 77 580 6254 or Email [email protected] to inquire about the possibility of pre-ordering the item. We’ll do our best to assist you.

Please note that pre-order availability may vary based on the product, and there may be specific terms and conditions. We value your interest and will strive to help you get the products you desire at WetMeFast.com!