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Common queries answered

Frequently asked Questions

At WetMeFast.com, we aim to ship your order promptly. Delivery times vary based on your location and chosen shipping method. We process orders within 1-2 business days. During checkout, you can select your preferred shipping option, and estimated delivery times will be provided. Your satisfaction is essential to us, and we’ll keep you informed every step of the way. Thank you for choosing WetMeFast.com!

Due to the nature of our intimate products, returns/exchanges are only accepted for faulty or defective items. Products with direct body contact (e.g., vibrators, lingerie) are final sale. For issues, contact us at WhatsApp +94 77 580 6254 or Email  [email protected]. Certain conditions apply for partial refunds, items must be unused and returned within 30 days. Sale items are final. You’re responsible for return shipping costs, and we recommend trackable shipping. We don’t guarantee receipt of returns over $75

To change your shipping address, please follow these steps:

  1. Before Checkout: Edit the address during the checkout process.

  2. After Order: Contact us ASAP with your order number to request an address change.

Please note, if the order has already shipped, address changes may be limited. We’re here to help!

To track the status of your order from WetMeFast.com, please follow these simple steps:

  1. Check Your Email: Look for an email confirmation from us. This email should contain a tracking link or a unique tracking number.

  2. Visit Our Website: If you created an account during checkout, log in to your account on WetMeFast.com. Under the “Order History” or “My Orders” section, you’ll likely find your order’s tracking details.

  3. Contact Customer Support: If you can’t find tracking information or need further assistance, feel free to reach out to our customer support team at WhatsApp +94 77 580 6254 or Email [email protected]. They’ll be happy to provide you with the latest updates on your order.

Keep in mind that it may take a short while for tracking information to become available after you receive your shipping confirmation. If you have a tracking number, you can use it on the carrier’s website (e.g., UPS, FedEx) for real-time updates on the status and estimated delivery date of your order.

We appreciate your trust in WetMeFast.com, and we’re here to ensure you’re kept in the loop every step of the way!

Receiving customer support is easy:

  1. Contact Us: Visit our website for “Contact” or “Help” info.
  2. Email: Send us an email with details at [email protected].
  3. Phone: Call during business hours at WhatsApp +94 77 580 6254.
  4. Chat: Check for a live chat option on our site.
  5. Social Media: Message us on our official social media profiles.
  6. Help Center: Browse our FAQ for quick answers.

We’re here to assist you!

If you’ve entered an incorrect shipping address for your order on WetMeFast.com, it’s important to act promptly to ensure successful delivery. Here’s what you can do:

  1. Contact Customer Support: Immediately reach out to our customer support team. Use the provided contact information on our website or in your order confirmation email. Inform them about the mistake in your shipping address and provide the correct information.

  2. Before Shipment: If your order hasn’t been shipped yet, we may be able to update the shipping address for you. Our customer support team will guide you through the process.

  3. After Shipment: If your order has already been shipped, it becomes more challenging to change the address. However, our customer support team can still assist you. They may suggest contacting the shipping carrier to request a change or rerouting the package.

  4. Additional Charges: Keep in mind that some shipping carriers may charge a fee for address changes after the package has been dispatched. You may be responsible for this fee.

  5. Monitor Tracking: Even if the address is corrected, closely monitor the tracking information provided. If you notice any delivery issues, contact the carrier directly and reference your tracking number.

Remember that acting quickly is crucial to increasing the chances of a successful address change. While we’ll do our best to assist you, it’s essential to stay proactive and responsive to ensure your order reaches you at the correct address.

Thank you for choosing WetMeFast.com, and please don’t hesitate to reach out to our customer support team for assistance. We’re here to help!

Yes, we proudly offer worldwide shipping! You can enjoy our products no matter where you are. 🌍

At WetMeFast.com, we strive to make your shopping experience as convenient as possible. While we aim to group items together whenever feasible, there might be instances when products come in separate packages. This could be due to different warehouses, shipping locations, or availability.

Rest assured, if your order arrives in multiple packages, we’ll provide you with tracking information for each shipment. Our goal is to ensure your items arrive safely and promptly. If you have any specific concerns or questions about your order, feel free to reach out to our customer support team. We’re here to help!

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